Our Timeline
They say time flies when you’re having fun. We’ve been having a blast helping our clients delight their customers with world class service experiences. Our early days as pioneers in the customer interaction and outsourcing space provided valuable experience that we share with our customers.
iService v8 Released
With a brand new responsive user interface, iService got a major update.
Agent UI built on iService Forms
The iService agent interface is rebuilt using iService Forms. This opens the door for nearly unlimited customization and workflow opportunities.
Customer Portals
iService customer portals support unlimited customization and provide self-service features that customers expect with their support experience.
Mass Mailing
A complete permission marketing system with list management and trackable URLs is added as a major feature to the iService suite.
Service Oriented Architecture
We rebuilt iService using web services and a service oriented architecture in v4.0.
First Version of iService
We launch iService as an agent desktop for our remote agents to take call notes and access knowledge base articles. This provided the foundation for future product development.
9/11
This was a dark day for all of us. But you can't keep a good company down. This was an opportunity to evaluate our strategic direction, and we began focusing on internal product development.
Remote Staffing Solution
The company builds a network of work from home agents that provide multi channel support. We integrate email response, self-help, live chat, and permission marketing tools to provide a world-class solution for digital customer engagement.
First Commercial Insurance Portal
The company produces the world's first online portal for commercial insurance quoting for Zurich Insurance.
Company Founded
One-to-One Service.com (previously named Internet Service Solutions) was founded in 1997 to help companies leverage the Internet for customer interaction.