iService Mobile Powers Customers On the Web and On the Go

One-to-One Service.com, Inc. has launched enhancements to its iService Customer Interaction solution that make it easy to deploy mobile oriented support portals.

October 31, 2013 – FOR IMMEDIATE RELEASE

Champaign, IL –

One-to-One Service.com, Inc. announced today that enhancements have been deployed for the iService Customer Interaction solution that make it easy to deploy mobile support portals. The iService Forms integration feature allows users to make their own HTML-based applications that interact with iService. These applications can accept customer inquiries, display information from the iService database to the customer, and even launch live chat interactions.

"iService now includes features that allow users to make customized web support applications for a wide variety of purposes," said Scott Whitsitt, Founder and CEO of One-to-One Service.com. "Since the form component of iService uses pure HTML, it's relatively easy to make these applications targeted to a mobile browser, or responsive so the page automatically adjusts to the user's interface."

The company has now deployed a variety of these forms for companies ranging in size from small technology companies to global automobile manufacturers. "We recently began combining the iService OnDemand solution with website hosting for our smaller users using the DNN content management system," said Scott Whitsitt. "Organizations are moving to a responsive website approach that automatically adjusts the website to fit the visitors browser. Providing responsive support portals are critical to ensure the user experience for mobile website visitors is positive."

The iService customer interaction solution includes:

  • iService Contact Management to manage customer details
  • iService Email Response Management to ensure prompt and accurate responses to customer inquiries
  • iService Knowledge Management for web self-service
  • iService Business Intelligence and Reports for metrics and insight into sales, service, and marketing operations
  • iCentives Marketing for powerful permission based email marketing
  • iService Forms Integration for integration with corporate web sites
  • iService Live Chat for real-time support of online customers

About One-to-One Service.com

One-to-One Service.com is a leading provider of online customer service and marketing software (iService®) that is easy to implement and even easier to use. iService routes and manages customer inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing capabilities (iCentives®). iService is available as an on-demand or on-premise solution delivered using a Software as a Service (SaaS) model and can be easily integrated with your existing web site.

Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at http://www.1to1service.com and http://iService.info.

iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.