Digital DataVoice Signs VAR Agreement


Champaign, IL –

One-to-One Service.com, a leading provider of online customer service and marketing solutions, today announced Digital DataVoice Corporation (DDV) has signed a value-added reseller agreement to sell and integrate the iService customer interaction solution.

"This new capability will allow DDV to easily integrate email and chat customer interactions into our customer's broader contact center solutions portfolio.," said Mike Hentges, Chief Technology Officer of DDV. "Since iService  is available as an on-premise and cloud-based solution, our  customers will benefit from the flexibility and power the One-to-One Service.com solutions are most known for across the contact center market."

DDV sees this partnership as a vital move to strengthen their overall portfolio of services, while continuing to add value to their customers and partner community.  The arrangement allows for improved speed to market for email and chat initiatives,  reduced cost of ownership from the cloud solution, and a highly responsive and scalable platform

The iService customer interaction solution includes:

  • iService Live Chat for real-time support of online customers
  • iService Email Response Management to ensure prompt and accurate responses to customer inquiries
  • iService Contact Management to manage customer details
  • iService Knowledge Management for web self-service
  • iService Business Intelligence and Reports for metrics and insight into sales, service, and marketing operations
  • iCentives Marketing for powerful permission based email marketing
  • iService Forms Integration for integration with corporate web sites

About One-to-One Service.com

One-to-One Service.com is a leading provider of online customer service and marketing software (iService®) that is easy to implement and even easier to use. iService routes and manages customer inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing capabilities (iCentives®). iService is available as an on-demand or on-premise solution delivered using a Software as a Service (SaaS) model and can be easily integrated with your existing web site.

Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at http://www.1to1service.com and http://iService.info.

iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.