One-to-One Service.com Announces Latest Release of iService With Live Chat And Extensive Customization Options

iService 7 provides users the ability to fully customize the customer service experience and integrate live chat with other support and marketing channels.

February 28, 2014 – FOR IMMEDIATE RELEASE

Champaign, IL –

One-to-One Service.com, a leading provider of online customer service and marketing solutions, today announced the release of iService 7. This new release incorporates live chat and an extensive upgrade to the iService forms integration module that allows businesses to deliver customized support and marketing portals in a variety of formats.

With the growth in mobile, it's important to make sure that your online support and marketing presence can easily adapt to the user's needs," said Scott Whitsitt, Founder and CEO of One-to-One Service.com. "Our iService Forms interface now makes it easy to launch customer support portals that use responsive web techniques that adjust to the visitor's web browser. This allows our customers to offer contact forms or live chat options that work seamlessly between desktop and mobile browsers.

The iService customer interaction solution includes:

  • iService Live Chat for real-time support of online customers
  • iService Email Response Management to ensure prompt and accurate responses to customer inquiries
  • iService Contact Management to manage customer details
  • iService Knowledge Management for web self-service
  • iService Business Intelligence and Reports for metrics and insight into sales, service, and marketing operations
  • iCentives Marketing for powerful permission based email marketing
  • iService Forms Integration for integration with corporate web sites

About One-to-One Service.com

One-to-One Service.com is a leading provider of online customer service and marketing software (iService®) that is easy to implement and even easier to use. iService routes and manages customer inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing capabilities (iCentives®). iService is available as an on-demand or on-premise solution delivered using a Software as a Service (SaaS) model and can be easily integrated with your existing web site.

Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at http://www.1to1service.com and http://iService.info.

iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.