One-to-One Service.com Celebrates Its 15 Year Anniversary

One-to-One Service.com, the provider of the iService customer interaction solution, has been providing customer interaction solutions for 15 years. The company was among the first to offer its solution using a software-as-a-service delivery model and has achieved a number of milestones during the past 15 years.


Champaign, IL –

One-to-One Service.com®, announced today that it has reached its 15 year anniversary. The company has been a pioneer in the online customer service and marketing industry, and was among the first organizations to offer a software-as-a-service solution for email response management. Its award winning solutions for interacting with customers, iService® and iCentives®, have helped clients ranging in size from Fortune 15 to small non-profits.

"I am proud to celebrate this landmark achievement, particularly in the competitive and changing market in which we operate," said Scott Whitsitt, the company's president and founder. "One of the attributes that sets us apart from our competitors is our close working relationship with every client, regardless of their size. I'm sure its one of the main reasons we're celebrating this anniversary today."

Over the past 15 years the company has set a number of milestones with their iService® customer interaction and iCentives® email marketing solution. It has become known as one of the most reliable services available for managing email-based customer service. The company's on-demand hosting service recently acheived more than two years of 100% uptime, a reflection of their investment in the solution and dedication to following best practices for delivering web-based software solutions.

About One-to-One Service.com

One-to-One Service.com is a leading provider of online customer service and marketing software (iService®) that is easy to implement and even easier to use. iService routes and manages customer inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing capabilities (iCentives®). iService is available as an on-demand or on-premise solution delivered using a Software as a Service (SaaS) model and can be easily integrated with your existing web site.

Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at http://www.1to1service.com and http://iService.info.

iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.