FULL RELEASE

One-to-One Service.com Releases iService 5.12

A new release of iService email response management software provides an enhanced user interface, new business intelligence features, enhancements to iService Forms, and integrated customer feedback.

May 31, 2012 – FOR IMMEDIATE RELEASE

Champaign, IL –

One-to-One Service.com announced today the commercial release of iService 5.12, their award-winning customer interaction solution. This version of iService provides enhancements to the user interface for responding to customer email, new iService Forms features, new business intelligence reports, and an integrated feedback feature for capturing customer input.

"This release continues to build on our investment in iService Forms and the iService Scripting Language," said Scott Whitsitt, founder and CEO of One-to-One Service.com. "Our enhancements in this area, for example, made it easy for us to launch a new feedback module for capturing customer input."

About One-to-One Service.com

One-to-One Service.com is a leading provider of online customer service and marketing software (iService®) that is easy to implement and even easier to use. iService routes and manages customer inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing capabilities (iCentives®). iService is available as an on-demand or on-premise solution delivered using a Software as a Service (SaaS) model and can be easily integrated with your existing web site.

Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at http://www.1to1service.com and http://iService.info.

iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.